@Anonymous User wrote:
...I've been charged for a now tv entertainment pass when I haven't used the service after I discontinued the trial.
Hi @Anonymous User,
The most probable reason why you've been charged is because all the NOW TV service(s) you've subscribed to 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
Provided you have not viewed any 'Entertainment' content you might be able to get your subscription payment(s) returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.
That being said, given that this is an 'Bills and Payments' (ie: account) related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them... They're usually pretty quick at resolving account management issues 😉
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
