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Anonymous User
Not applicable

Complaint !! Cancelled passes, Still charged!

Hello,

 

I have cancelled all my passes on the 24th March 2020 all with email confirmation, however today i have received receipts for my passes to say i am being charged for them!! 

 

There is no way of phoning Now TV or even emailing you to find out, which is appalling, current situation in the world granted but i am a key worker and do not have time to chase you lot.  Please give me a number to ring or an email address to email to find out why you are charging me for cancelled passes.

 

 

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5 Replies
starman73
Expert 3

Re: Complaint !! Cancelled passes, Still charged!

if you've got a NOW TV account, you can sign in and submit your complaint by web form.

 

My advice is if you do cancel your passes, change the payment method to a revolut (or monzo or starling) account with near zero balance. Makes it impossible for Now TV to get payments after cancelling.

 

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Anonymous User
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Re: Complaint !! Cancelled passes, Still charged!

Thank you, i have done exactly that changed my payment details (was Paypal) and submitted the forms.  Its extremely frustrating that you cannot contact or talk with anyone at Now TV though!

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Anonymous User
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Re: Complaint !! Cancelled passes, Still charged!

I signed up for a trial and they've charged me. Ok it's only 10p but I'm now concerned they'll charge more and NOW TV are avoiding any accountability by not having anyway at all to contact them.

 

Not happy at all

 

 

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Grailhunter
Advocate

Re: Complaint !! Cancelled passes, Still charged!

The 10p is just a test on your card to make sure it is valid. You will find it is showing as pending on your Bank / credit card account. It will disappear after a few days. 

Anonymous User
Not applicable

Re: Complaint !! Cancelled passes, Still charged!

Thanks I went to cancel my card and saw the info about the 10p, d'oh!

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