I recently signed up for the inital free 3 months TV subscription.Ive just checked my bank and there is a £9.99 Cinema subscription being taken. I have tried contacting to get it back, but the robot just constantly says it doesn't understand. Any advice please? Also, I have the pause signal on constantly while trying towatch programmes. Again, no information or help available.
Was that through Now Broadband? Otherwise, I don’t know of any free 3 months subscription (though Now don’t always write to me to tell me everything they are doing 😢), and again, as far as I know, it’s an Entertainment subscription, so if you watch a Cinema movie, you will be charged.
Hence my advice below to set a Payment PIN, so you always know when this is happening.
The Nowbot is largely a waste of space, especially for billing and payment problems 😢 Normally, I’d route you to Live Chat:-
but if you got this offer from Now Broadband, you can phone them about this:-
Re the pause signal, no idea. Never seen this 😢
Perhaps if you specified the device you get this problem on, we could have more of a clue?
Thanks for coming back, but sorry, but that doesn’t get us any further forward 😢
Who made the offer? If Now, which bit of Now?
And the Pause signal must presumably be coming up on a screen. Screen on what device, and being fed what programme from what app on what source device?
This information is needed if we are to be able to help further.