Cinema payment that I didn't sign up for with Free subsccription

[Wanderin]

Hi all,

I recently signed up for the inital free 3 months TV subscription.Ive just checked my bank and there is a £9.99 Cinema subscription being taken. I have tried contacting to get it back, but the robot just constantly says it doesn't understand. Any advice please? Also, I have the pause signal on constantly while trying towatch programmes. Again, no information or help available.

[RoyB]

@Wanderin 

Was that through Now Broadband? Otherwise, I don’t know of any free 3 months subscription (though Now don’t always write to me to tell me everything they are doing 😢), and again, as far as I know, it’s an Entertainment subscription, so if you watch a Cinema movie, you will be charged.

Hence my advice below to set a Payment PIN, so you always know when this is happening.

The Nowbot is largely a waste of space, especially for billing and payment problems 😢 Normally, I’d route you to Live Chat:-

https://help.nowtv.com/article/how-to-submit-a-complaint

but if you got this offer from Now Broadband, you can phone them about this:-

Try 0330 041 2518, 0330 041 2462 or 0330 332 3050, and maybe 0800 759 1213

Re the pause signal, no idea. Never seen this 😢

Perhaps if you specified the device you get this problem on, we could have more of a clue?

[Wanderin]

Hi, thanks for responding. It was an offer for Now TV access.

[RoyB]

@Wanderin 

Thanks for coming back, but sorry, but that doesn’t get us any further forward 😢

Who made the offer? If Now, which bit of Now?

And the Pause signal must presumably be coming up on a screen. Screen on what device, and being fed what programme from what app on what source device?

This information is needed if we are to be able to help further.