Charged when membership is cancelled

[Sophia_g]

Can someone help me the bots are no help I am being charged still and I cancelled  my membership 

[RoyB]

@Sophia_g 

Did you get an email confirming that?

If not, you probably bailed out before completing the process.

Try again, and this time, keep going until you get that email.

By the way, it wouldn’t be that you had more than one membership, but only cancelled one of them, would it?

[Sophia_g]

I cancelled all of them and when I go on to see if I need to cancel any more memberships it says that they are all cancelled

[RoyB]

@Sophia_g 

Then the possibility is that you have a further account, and this is what the membership is on. How much are you paying per month, and in how many separate amounts?

But try this, to maybe find about other accounts:-

https://help.nowtv.com/article/find-an-account

If this doesn’t resolve it, then talk to Live Chat and see what they can find.

The following link leads you to direct contact with Now, for when the Community can’t help, and the Help can’t help:-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; it’s just the ‘bot you met, and as before, it wont help you here.