10-11-2023 20:15
Hi All
I recently came back to NOW after many years away, i took up the the 6.99 deal for 6 months on the entertainment package. That was on the 3rd November, today the 10th i find that i have been billed 9.99 for cinema and the boost is now active and this was going to charge me 6.99 tomorrow. I have cancelled both of these additions, but i am now down 9.99
I Have tried to sort out a refund online and it appeasrs that i cannot talk to a real person, so iahd to use "THE BOT", if this is AI we are safe.
This my transcript
NOWBot (10/11/2023, 20:02:01): I understand you are looking for a refund.
NOWBot (10/11/2023, 20:02:03): I just need a few more details so that I can help you.
null (10/11/2023, 20:02:10): i have been charged for cinema and boost had also appeared as active on my account. I have not requested these, i have cancelled both but i want a refund for the 9.99.
NOWBot (10/11/2023, 20:02:11): Sorry, I didn't understand that.
null (10/11/2023, 20:02:52): i have been charged for cinema when i never choose that option
NOWBot (10/11/2023, 20:02:53): Sorry, I didn't understand that.
null (10/11/2023, 20:03:12): what do you understand
NOWBot (10/11/2023, 20:03:13): Sorry, I didn't understand that.
null (10/11/2023, 20:03:25): can i talk to a real person
NOWBot (10/11/2023, 20:03:27): Sorry, I didn't understand that.
null (10/11/2023, 20:03:46): this is a waste of time.
NOWBot (10/11/2023, 20:03:48): Sorry, I didn't understand that.
null (10/11/2023, 20:03:56): help me
NOWBot (10/11/2023, 20:03:57): Sorry, I didn't understand that.
null (10/11/2023, 20:04:28): i have been charged for a service i did not choose
NOWBot (10/11/2023, 20:04:29): Sorry, I didn't understand that.
null (10/11/2023, 20:04:43): good bye
NOWBot (10/11/2023, 20:04:45): Sorry, I didn't understand that.
So could some kind real human on here please let me know what I am supposed to do in this situation so I can get my money back.
Thanks all in advance
Solved! Go to Solution.
10-11-2023 21:11
No worries. They often bundle in a free/trial period along with other offers. Do let us know how you get on.
10-11-2023 20:27 - edited 10-11-2023 20:28
To bypass the bot and talk to a human click on the green Chat online button near the top of the page here. It looks like you signed up to a bundled offer without carefully checking all the details. You won't get a response from NOW on here.
10-11-2023 20:55
Hi Thanks for the reply
I signed up to entertainment only, and was charged for 6.99 on the 3rd of November, and then charged 9.99 today for cinema. If i had signed up for the full package at the time i would have been charged the full amount on the 3rd November. I realise that i would not get a response on here, although their system does seem to push you towards the community, i just needed to find a means to communicate with a real person. So hopefully i can now do that using the link you have supplied, thank you.
10-11-2023 21:11
No worries. They often bundle in a free/trial period along with other offers. Do let us know how you get on.
10-11-2023 21:33
all sorted thank you, did not get an actual refund just a credit against my account, so thats perfectly fine.
thanks again
30-11-2023 14:48
Hi.
I have exactly same issue.. I have took up the the 6.99 deal for 6 months on the entertainment membership in the September and yesterday I have noticed that I have been billed for Cinema and boost as well.
30-11-2023 14:57
All offers on the website come along with boost as a 7 or month free trial. They do seem to be pushing for both cinema and entertainment memberships to be shoved in there. In my view just merge them already so it's a single offering outside of Hayu and Sports.
Play the cancel game and you will get some good discounted rates. Which is why I am paying £3.99 for cinema and £2 for boost a month just now.
19-01-2024 11:34
You want live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers