@Amanda5
Firstly see this link which will explain why you won't get a reply from staff.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
When you took the entertainment offer on the offers section. You automatically got enlisted in 7 day free trials of both cinema and boost. This was clearly stated in the offer and its T&C.
As for saying 'I don't want boost' you best read fully about this link to see if you need or want it.
https://help.nowtv.com/article/what-is-now-boost
Also cancel is your friend, play the game and you will be given retention offers. The sole reason I am paying £2 for boost and have been for 18+ months.
To get any hope for a refund you must speak with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers
FYI that I do not work for NOW, just a NOW customer trying to help
