01-05-2024 15:58
I have been charged for boost and cinema and I did not want this. I require a refund please. I have cancelled my membership as I don’t need it anymore so don’t need the credit. My work circumstances have changed and I need the money back.
02-05-2024 12:10 - edited 02-05-2024 12:10
@Amyfox4 Why have you been charged for this?
The only logical way is that you subscribed to it and agreed to pay, if you didn't want it then you shouldn't have signed up
21-05-2024 14:23 - edited 21-05-2024 14:24
Wrong.
Now use preticked boxes on the sign-up form to ‘authorise’ these items, but this is not a valid way to obtain a subscriber’s consent, and Now can, and must, refund @Amyfox4 any moneys they have taken from her by these methods.
02-05-2024 20:45
Sounds like you took the entertainment offer on this part of the website.
https://www.nowtv.com/offers
Which clearly states 7 day free trial of cinema and boost. Then £9.99 and £6 unless cancelled.
You don’t and wont get staff on here to refund you. That’s not how the forum works.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Speak with staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership