Cant find account and need to cancel

[David12]

I can't find any account belonging to me and NOW have been taking regular payments out my bank for over year now

My bank has stopped them twice but after 1 month continuing taking money again 

[redchiz1]

Try the help page here:

https://help.nowtv.com/article/find-an-account

If you still can't find the details then let us know whether this is for TV, or Broadband. 

[gavs82008]

 

@David12 

To follow up from @redchiz1 if you plan to close the account you’ll need to email support using the address in the below picture.

[RoyB]

@David12 

If you have asked your card issuer to stop the CPA, and they continue to make payments after that, then the bank must refund you these.

https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel

“Any related payments taken after you ask for a continuous payment authority to be stopped are considered to be unauthorised transactions. Card issuers must refund these payments and any related charges immediately.

If payments continue, contact your card issuer to arrange a refund. If it fails to do so, you should make a complaint to the card issuer and, then, if you are not satisfied with its response, take the complaint to the Financial Ombudsman Service. Find out more about how to complain.”