Showing results for 
Search instead for 
Did you mean: 

Cant find account and need to cancel

I can't find any account belonging to me and NOW have been taking regular payments out my bank for over year now

My bank has stopped them twice but after 1 month continuing taking money again 


Try the help page here:

If you still can't find the details then let us know whether this is for TV, or Broadband. 

Legend 5
Legend 5


To follow up from @redchiz1 if you plan to close the account you’ll need to email support using the address in the below picture.


FYI that I do not work for NOW, just a NOW customer trying to help


If you have asked your card issuer to stop the CPA, and they continue to make payments after that, then the bank must refund you these.

Any related payments taken after you ask for a continuous payment authority to be stopped are considered to be unauthorised transactions. Card issuers must refund these payments and any related charges immediately.

If payments continue, contact your card issuer to arrange a refund. If it fails to do so, you should make a complaint to the card issuer and, then, if you are not satisfied with its response, take the complaint to the Financial Ombudsman Service. Find out more about how to complain.”

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV