30-11-2015 2:14
Solved! Go to Solution.
09-12-2015 15:34
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Have you been able to sort it out yet?
Let us know if not, we'll get this looked into.
Birgit
NOW TV Team
27-02-2016 14:46
I am trying to cancel my subscription to Nowtv but failing badly and running out of patients.
After logging into my account to cancel my subscription it appears i have no subscriptions to cancel. Strange as every month a payment for £6.99 is taken from my bank.
My bank have informed me that it is not a direct debt but being taken as a regular card transaction so no way of stopping it without cancelling my card or contacting the company taking the payment.
I need this payment to stop immediately.
How can this be done???
29-02-2016 17:03
Hi @Anonymous User,
Thanks for posting.
Sounds like what's happening here is you do have a pass active but not on the account you're logged into. It might that this is an old Sky ID - so you can log into NOW TV.com because we use the same system but there's no card details on the account.
This article explains in more detail and tells you how to get back into that account
If you're still having problems finding the active account reply to this and we'll do our best to help you find it.
Thanks
Simon
NOW TV Team
06-03-2016 12:02
I wish not to start Entertainment Free trial
06-03-2016 12:13
10-03-2016 2:04 - edited 10-03-2016 2:06
I want to cancell entertainment pack for this month but it is not letting me...I am coverd uptp the 11th of this month.
10-03-2016 12:38
Hi @Anonymous User,
We'll take a look at your account and see if there's any reason why you cna't cancel then send you an email about this as we can't discuss those matters on the Forum.
Thanks
Simon
NOW TV Team
10-03-2016 18:59
I am trying to cancel my subscription but cannot remember the e mail address used to set up
11-03-2016 11:51
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've had issues trying to cancel and we're also sorry you wish to cancel 😞
I would need to look into your account for you, so I'll send you an e-mail shortly. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
12-03-2016 7:18
How do I cancel my subscription?!
12-03-2016 12:31