Cancellation of contract. Impossible to contact Now TV. Unbelievable Customer Service

[Michelle62]

Impossible to contact anyone to discuss cancellation.  The website sends the user round in circles actually asking them to undertake functions that are not on the site. I want a postal address for complaints or an email.  I spend over 30 hours trying to get set up and don't want to do that same in cancelling.

[RoyB]

@Michelle62 

Cancel what? Streaming Memberships you can cancel for yourself, in My Account.

But if it’s broadband, phone numbers are:-

0330 041 2518, 0330 041 2462, 0800 759 1213 or 0330 332 3050

Or you can email

customerservices@ NowTV.com (omitting the space added there to stop the Community software eating the email address).

Depending on where you are in a contract, if you are in one, you may have to pay an early termination fee, but this is something you could discuss with them more advantageously over the phone.

[gavs82008]

@Michelle62 

You need to explain exactly what you're trying to cancel. There are two types of products that NOW provide, TV and broadband.

As @RoyB they are managed VERY differently. 

For TV this link will explain everything including where you took the membership out to begin with.
https://help.nowtv.com/article/how-do-i-cancel-now

For Broadband. Use one of the many numbers in @RoyB post. 

If it is broadband, why? Who are you moving to for your internet? See this link.
https://help.nowtv.com/article/how-do-i-cancel-broadband