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Anonymous User
Not applicable


I wonder if someone could help. I had openreach come out today to install phone line etc, but the issue is with outside. Will now tv still take the payment even though it’s not active.
1 Reply
Legend 5
Legend 5

Hi @Anonymous User 


Normally you shouldn't be charged until your Broadband goes live, but i cannot confirm if this happens in all cases if there is a delay somewhere with regards to Openreach.


You can usually tell when you are going to be billed by NowTV by going into the My Account > Bills & Payments section whilst logged in on here.


If you want clarification, i would suggest giving the NowTV Broadband Team a call, where you will find their telephone number under Orders & Appointments and click on the drop down arrow below your live date to reveal the phone number to call.