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Newbie

Billing now TV has taken money from my account and I don't know why

Why can't I speak to someone from now TV? 

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Legend 5
Legend 5

Re: Billing now TV has taken money from my account and I don't know why

@Mark1527 

This for broadband or TV?

 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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Legend 5
Legend 5

Re: Billing now TV has taken money from my account and I don't know why

@Mark1527 

 

You might want to consider if anyone else could have had access to your account, or a live NowTV device or app of yours, and bought something. Which, without a Payment PIN in place, is something even a small child could do.

 

So, go to My Account/Bills & payments. This should show you what the payments are for.

 

If you then still disagree with them, or if there is a discrepancy between what you have been charged and what you see there, proceed as @gavs82008 suggests.

 

 


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