Being ripped off

[Anonymous User]

I was with bt and paying for now tv with them .

Now I have left bt I have found out I have been paying twice. 

There is mo number to ring no way to speak to anyone this is a multi million pound company and  a joke 

[gavs82008]

@Anonymous User 

There is no number for TV memberships only email or live chat.

Live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Email for support in the below picture.

 

[redchiz1]

You should have cancelled with BT. 

[RoyB]

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@Anonymous User wrote:

I was with bt and paying for now tv with them .

Now I have left bt I have found out I have been paying twice. 

There is mo number to ring no way to speak to anyone this is a multi million pound company and  a joke 

I’m not sure which multi-million pound company you are talking about, but if you mean Now, you are misprising them, as there is no way that Now would know about your arrangements with BT, or be able to manage them if they did.

However, if you meant BT, then yes, as they should have stopped charging you for broadband and for BT TV, and either stopped charging you for Now, or (better) asked if you wanted your Now account to continue, but released back to Now.

But there certainly is a telephone number for support for Now subscribers via BT, so you should find out from BT what this number is, and call it to get this situation remedied.