tried to take advantage of the sports offer 26 pound ,they charged me for it instantly but couldnt access it on tv so had to pay full price .now are a joke .they make things to technical on purpose just to try and steal your money .tried there online help support ,been waiting over an hour.so now i have 2 memberships
1 for 26 pound
1 for 34.99
be with you in a jiffy ,yeh right
You need to speak with staff directly via live chat by clicking “chat online” within the green box. Avoid “get help quicker” as this is a bot.
You have to login with the same account details you used when you bought the pass.
It sounds like you didn’t.
All streaming services are the same in this respect - Netflix, Disney, even the broadcaster ones if you are paying not to have adverts.
Via the link that @gavs82008 @gave you above, I expect that Now will shut down the duplicate account and refund your £34.99