@Leanne
You don’t and wont speak to staff on here. The forum isn’t monitored in that way.
What do you mean you’re being charged twice? Are you talking about two sets of £9.99? Which could be entertainment and cinema payments.
Check your account and for payments, what does it show?
https://www.nowtv.com/gb/account/payments
It is up to you to maintain your memberships. Which you need to monitor and cancel when appropriate, see this link.
https://help.nowtv.com/article/how-do-i-cancel-now
If you feel that you didn’t request a membership, most offers do come with a free trial of the other nowadays from the offers section, which are clearly stated in the offer and its T&C. You can put a payment PIN on just to be safe.
https://help.nowtv.com/article/change-pin-settings
To stand any chance of a refund you must speak to staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
FYI that I do not work for NOW, just a NOW customer trying to help
