Access to my Account

[mimiah]

I don't think I've ever had access to my account.

It's possible that there may be 2 accounts using the email address with which I sign in. We were with Now TV once a long time ago, and went to Sky or Talktalk or something and then came to Now TV again a couple of years ago (which is the contract we're still on, well technically out of contract right now but you know what I mean).

The reason I believe there may be 2 accounts is because when I sign in I can't view any bills or packages or anything of the sort. It tells me I have no previous payments.

However, I sign in using the email address to which I receive monthly bills.

I've also tried replying to one of the bill or renewal emails with this, with screenshots and everything but no response yet.

Is there a dedicated email address I can contact or can anyone else help me?

[RoyB]

@mimiah 

Customerservices@ NowTV.com (remove the space when using this address).

i had (still have?) a SkyId that I used to sign into Now with, but I don’t think you could have two accounts with the same email address, or you certainly would hit the issue you are facing.

However, people having one account for Broadband, and a different one for streaming, accidentally or deliberately, is not uncommon. Use this page to see how to search for duplicate accounts:-

https://help.nowtv.com/article/find-an-account

Another possibility is that you might have signed up for Now streaming with a third party? In which case, you will only see your billing details on their site, not on Now:-

https://help.nowtv.com/article/how-do-i-view-my-payment-history