A hay membership i dont have but am being charged

[Anisa3]

I had a package with BT that included now TV and when I switched to another provider I didn't start another membership but I am being charged through my partner bank for hayU whick I never subscribed to. 

[gavs82008]

@Anisa3 

What does your account payments show you?
https://www.nowtv.com/gb/account/payments

Otherwise sounds like a duplicate account with the same payment details.
https://help.nowtv.com/article/find-an-account

[redchiz1]

Just to make clear, NOW won't respond here. To contact an agent use the green Chat online button near the top of the page here. 

[RoyB]

@Anisa3 

Have a read of this post:-

https://community.nowtv.com/t5/Account-Billing/Enquire-Within-a-highly-unofficial-Now-FAQ/td-p/61521...

There’s a fair bit in there about mystery memberships and what to do about them.