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Anisa3
Newbie

A hay membership i dont have but am being charged

I had a package with BT that included now TV and when I switched to another provider I didn't start another membership but I am being charged through my partner bank for hayU whick I never subscribed to. 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anisa3 

What does your account payments show you?
https://www.nowtv.com/gb/account/payments

Otherwise sounds like a duplicate account with the same payment details.
https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

Just to make clear, NOW won't respond here. To contact an agent use the green Chat online button near the top of the page here

 

RoyB
Legend

@Anisa3 

Have a read of this post:-

https://community.nowtv.com/t5/Account-Billing/Enquire-Within-a-highly-unofficial-Now-FAQ/td-p/61521...

There’s a fair bit in there about mystery memberships and what to do about them.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.