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Anonymous User
Not applicable

10p charge for free Sky Sports Day Pass

Hi All,

 

I purchased a Sky Sports Day Pass yesterday for no charge but Now TV debited 10p from my bank account. I have read through similar posts and the 10p charge was refunded immediately, but I have not been refunded. 

 

Does anyone know what email address should be contacted to raise this issue and request my refund?

 

Kind regards,

 

Will

1 Solution
Mark_Weinreb
Legend 5
Legend 5

@Anonymous User It can take up to 3 days for your bank to cancel the 10p. By the way, it wasn’t taken, just reserved in order to check the validity of your bank account/credit card. Also banks don’t process payments/refunds on Sundays, although payments will show as pending.

View solution in original post

4 Replies
Saint1976
Elite 3

@Anonymous User 

 

customerservices @ nowtv.com (ensuring no spaces)

Mark_Weinreb
Legend 5
Legend 5

@Anonymous User It can take up to 3 days for your bank to cancel the 10p. By the way, it wasn’t taken, just reserved in order to check the validity of your bank account/credit card. Also banks don’t process payments/refunds on Sundays, although payments will show as pending.

Loopy001
Newbie

Can anyone help or guide me ive been charged 2 lots of £11.99 on the sky cinema passes how can i get that refunded as been over charged

gavs82008
Legend 5
Legend 5

@Loopy001 

Best to use this link to determine how many accounts you have with your payment details.

https://help.nowtv.com/article/find-an-account

Then use this link to get in touch with live chat. Just make sure you click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively you can send an email to the address in the below picture.

6762C812-6D69-4422-B25F-083A8EFA0C42.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help