Unable to login iPad app

[Anonymous User]

iPad app is telling me incorrect username or password, but I'm using the same details to login and post this message. 

[Simon-J]

Hi @Anonymous User,

Can you confirm if you can watch on other devices or just log in?

Thanks

Simon

NOW TV Team

[Anonymous User]

Same problem, set it up on my Apple TV at home, trying to connect on my iPhone won't recognise username/password. Supposed to be able to access on four devices, do I really have to wait a month to add the second?

Bought a six-month pass, will only get two month on all devices?

[schnapps]

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@Anonymous User wrote:

Same problem, set it up on my Apple TV at home, trying to connect on my iPhone won't recognise username/password. Supposed to be able to access on four devices, do I really have to wait a month to add the second?

Bought a six-month pass, will only get two month on all devices?

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@Anonymous User

Did you buy your pass through your ITunes account ?

If so, you will need to read this guideline article linked below.

http://help.nowtv.com/article/Movies-Entertainment-Sports-Apple-TV

[Anonymous User]

No, through the site.
Can't even log in from a browser now

[schnapps]

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@Anonymous User wrote:
No, through the site.
Can't even log in from a browser now

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@Anonymous User

Live chat might be your best option.

If you open up my previous link in my above post, click on the "contact us" in the green box towards the bottom left of the page, this will take you to a secondary page where you can either email or speak to a live chat advisor.

Recommend using a PC, Laptop or Mac when you contact them.

[Anonymous User]

Username issue, thanks for the help!

[Anonymous User]

Yes all working on other devices and can watch