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First Poster
Posts: 1
Registered: ‎21-11-2013
Accepted Solution

Post update device issues

Post the update of the app on my xbox1 I was asked to sign back into the app.  This worked however I am now getting the 'maximum vice count' error, despite the Xbox showing clearly as being authorised. I assume the app update has caused this and a simple de-authorise and subsequent authorise will fix it.  However I am at my limit of changes for the month and have to wait for 1st April.  I am not happy about this.  I c understand if it was a change I had made,  it a change you guys made and caused means I cannot watch my paid for service on the device that suits me.  

 

Can you you clear the device change count or re-enable my xbox1 please. 


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Elite 4
Posts: 4,473
Registered: ‎28-06-2014

Re: Post update device issues

@Uberscurry if you pop on to chat they can free up the slot please contact Now chat via this link

Contact Us...

they are open 8 - midnight


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Us...


Devices I am currently using for Now: Android app on Moto E, Chromecast, LG TV, Smart box.

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Highlighted
Elite 4
Posts: 4,473
Registered: ‎28-06-2014

Re: Post update device issues

@Uberscurry if you pop on to chat they can free up the slot please contact Now chat via this link

Contact Us...

they are open 8 - midnight


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Us...


Devices I am currently using for Now: Android app on Moto E, Chromecast, LG TV, Smart box.