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Anonymous User
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Now TV won't start on xbox one

Hi, I have an account with you, I have been trying to watch on my xbox one and it doesn't work, I keep getting the message "we can't seem to get started at the moment. Please check your connection and try again. Still stuck? Visit nowtv,com/help.

I have uninstall the app and re installed, also changed settings from UK to USA and back again.... This has been like this for 3 days now since I changed Internet provider from sky to bt...... I have also deleted the device from my list and tried to download it on my sons xbox one and it doesn't work on that either
Anonymous User
Not applicable

Hi @Anonymous User


From within your BT Hub settings, can you disable Smart Setup 


To do this follow this guide 


This will then resolve the issue for you