Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry for the issues you have encountered and for the delay in getting back to you. Can you please let us know if you are still experiencing this issue?
Do you experience this issue on any other devices?
What error code do you experience on the Xbox?
We look forward to hearing from you.
NOW TV Team
Hi @Anonymous User
The issues above are from 2015 and they have all been resolved.
Can I just check to make sure that you are currently within the UK, not using any VPN software or altered DNS settings ?