NOW TV not working on XBOX 360.

[Anonymous User]

Hello,

Since Tuesday, when I signed up for a trail for 30 days.

Since Tuesday, I logged in the app on my Xbox 360.

I went to watch a film, and I get this error: Sorry, NOW TV is not avaible right now.

I've contacted NOW TV who passed the issue onto secound line support who have a turn around of 24 hours.

They suggested to me it's my internet?

It's not my internet, I can do online gaming, YoutTube, Netflix and other things on the XBOX without any issues.

It's connected to a 100mbps wire to the router, so it can't be the speed.

My ISP have looked into the issue and did some tests to NOW TV servers and confirmed there is no issue on their side (my ISP side) or my side. 

The issue is on NOW TV's side.

Yesterday I got an email from the secound line of support (after waiting long time) suggest some tips for my NOW TV Box and my wireless? I guess they never bothered to read as I stated many times, it's an XBOX 360 and it's on a wire connection.

I got promised to yesterday on their Facebook page I'd get an email today - I've got no email still.

Look forward to some help.

NOW TV HELP - Your Enquiry [ ref:_00DG0BmYO._500G0eDvrz:ref

[Anonymous User]

Hi @Anonymous User

Sorry to hear that.

Can you try same steps that @Anonymous User mentioned in his post here?

Birgit

NOW TV Team

[Anonymous User]

Hi, I have tried the tips suggested but to no avail.

Thank you,

Seven

[Anonymous User]

Hi @Anonymous User

Very sorry you're still having some issues. So we don't go over any further covered ground. Can I ask which steps you have also tried? Are you having any issues on other devices? 

Cheers

Ranj

NOW TV Team

[Anonymous User]

1. Tried watching in my macbook. Loading, sometimes crash. watching it in other macbook, didn't work at all

 2. How to contact us didn't work too. Options are not shown

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to hear about the issues you have encountered when trying to use NOW TV on your Mac. 

Can you please let me know if you are just experiencing a loading issue on your Mac? 

If so can you please let us know what browser you are using? 

Thanks,

Karl

NOW TV Team

[Anonymous User]

Yes. It is loading issues. I used firefox and I installed that Microsoft Silverlight beforehand. Help me!

[Karl-F]

Hi @Anonymous User, 

Can you please go to your start menu and search for Silverlight.

Can you then click on the Playback and make sure the second box is unticked, then press OK. 

You may also need to allow Silverlight in your browser menu. 

To do this go to the settings

then click plug ins 

and then make sure Silverlight Plug In is set to always active. 

Please let us know how you get on. 

Thanks, 

Karl 

NOW TV Team

[Anonymous User]

The memory is empty apart from YouTube, Netflix and nowtv

[Anonymous User]

Hi,

What is your ISP internet package speed you're on?

Have you reset your DNS settings on your Xbox 360 and made it automatic?

 Contact your ISP and ask them to run a test of your line.

@Ranj-S, Kris delt with me and resolved my issue. He knows good tips from my case, haha.

[Anonymous User]

Its an Xbox 360elite so no.wireless.connection but Amazon prime and Netflix work fine on it so can't be the internet connection and rebooted modem