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Anonymous User
Not applicable

‎05-03-2016 21:22

now tv windows app and number of registered devices

Okay so it wouldnt work with 2 monitors from the website (apparently as silverlight issue), and hence I tried to use the app - but then I was told that I had already registered the maximum number of devices that month. However, I was using the same device - surface pro 4- for the website and for the app.

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1 REPLY 1
Andy
Legend 5
Legend 5

‎06-03-2016 11:02

@Anonymous User

 

Welcome to the forum.

 

The Windows app is counted as a separate device from using the web browser. I  would have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy. To get there go to the following help page

http://help.nowtv.com/article/Device-limit-reached


and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.