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Anonymous User
Not applicable

‎31-12-2015 18:46

Problem with cancelling a free trial

I signed up for a free now tv movie trial and want to cancel it because I didn't enjoy the selection of films. The problem is that when I click on My Account and select any of the options it takes me to that page for a few seconds and then is replaced by a different page asking for my payment details. Why? I've already put my payment details in once. I'm already registered with now tv. I even tried putting those details in again. It just came up with "Payment not authorized". What payment! I wasn't trying to pay for anything. All I want to do is cancel a free trial. Can anybody help me? I would really rather like to stop this before it renews and stars taking money out of my account.

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎31-12-2015 19:55

@Anonymous User if clicking My Account asks for card details, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.

Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.

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1 REPLY 1
Anonymous User
Not applicable

‎31-12-2015 19:55

@Anonymous User if clicking My Account asks for card details, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.

Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.