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- Re: sports not loading from box
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278 REPLIES 278
Simon-J
Community Manager
22-04-2016 12:52
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Hi @Anonymous User,
We will be emailing all customers affected with our response, if you do want to speak to Lice Chat regarding this you can but I can assure you you will be emailed.
Thanks
Simon
NOW TV Team
Anonymous User
Not applicable
26-04-2016 20:14
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It is now the 26th April 2016 and I still have not received any communication email about a refund.
I have checked all my email folders (Promotions, Spam etc) and I can't find anything from Now TV.
Not happy can someone please respond.
Anonymous User
Not applicable
29-04-2016 11:16
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Hi @Anonymous User
All customers that were identified as being impacted by this issue have been emailed.
Thanks
Andy
Anonymous User
Not applicable
20-04-2016 12:34
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its not just effected "sports" customers, its effected "all" customers!, its the sports customers moaning the most as they we're trying to watch a game last night and I presume are the most likely to moan as footy fans are passionate about watching their games!
Your trying to contain it to "sports fans", least watching, less compensation ( if you have the decency to give it to people for a "not fit for purpose product"). The problem is/ was, being on home screen, press "now tv" button, auto refreshes to home screen, cant access "any" channel, other than the limited number of channels that could be accessed from the home screen, using the featured links.
Unbelievable "customer service!", "we have a problem", you dont say! Lets see some action, not diversion!
Anonymous User
Not applicable
20-04-2016 10:35
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Just a quick thank you for your advice and information.
Now please, nowtv, get your act together for the Liverpool match tonight, or we will be Klopp-less.
Anonymous User
Not applicable
23-04-2016 20:48
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How do we claim a refund x
Anonymous User
Not applicable
23-04-2016 21:00
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@Anonymous User you should have received an email this week. Have you checked your junk (and promotional) folder to see if you got it?
Anonymous User
Not applicable
20-04-2016 13:22
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I had the same problem last night whilst trying to watch the newcastle vs man city game. Missed the entire first half and eventually managed to watch the last 30 mins of the game on another device
Anonymous User
Not applicable
20-04-2016 16:53
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Come on nowtv, people are reporting free passes fromlive chat, some a week, others 24 hours. What do I get told, the dedicated team will be in touch.
We were all inconvenienced in the same way, play fair!
Anonymous User
Not applicable
20-04-2016 17:59
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Use the live chat & ask them if there will be any compensation - i got through & got compensated with a code for a day pass.
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