20-04-2016 8:59
Problem watching football last night would not connect Refund for wasted pass
20-04-2016 10:12 - edited 20-04-2016 10:16
why has this tread been moved to sports board now, this is not a sports problem, this is a box/ system problem. If i didnt know better I would think that "now Tv/ sky" was trying to burry the problem on another board so as most users dont see the "system fault" dominating the "balck box" board, which would be acompletely underhand tactic to "save face" wouldnt it, if that was the case?
oh silly me, a number of threads have aslo been combined into one, so as to reduce the exposure this could be getting, I'll be told thats just to "tidy" things up and put the issue all in one place I guess?
20-04-2016 10:23
@Anonymous User it's just to tidy up. This post was the largest last night with over ten pages. Where as most of the others were two or three posts. By merging, NOW TV can easily get a list of affected users to contact regarding compensation.
20-04-2016 10:29
artesea, as much as i love your concern for the community, this is an issue "now tv" needs to address, with one of their representatives. Being a "board hero" does nothing other than try to defuse the conversation before a "now tv" representative pops up again and uses the "smoke screen" of "we had an issue". If i didnt know better id start thinging you we're a "now tv" representative masking as a user to be sent to defuse the situation? But i'm just a humble "user", so hey, what do I know!?
20-04-2016 11:00
Hi @Anonymous User,
These boards have been merged together so we can see the number of posts regarding this issue and contain them in one place.
We've seen that this has impacted our sports customers and we apologise for the inconvenience this has caused.
This issue has now been resolved so please keep an eye out for future updates.
Thanks,
Karl
20-04-2016 11:55
Will you be compensating customers for last night's issue?
20-04-2016 18:07
Here's my conversation with Help Desk today:
20-04-2016 19:32
Bought a sports day pass last night to watch the Newcastle vs Man City match and had the same issues as everyone else did.
Didn't have any other device to watch the match on other than the 3 Now boxes which I have. People have been offered a sports day pass as recompense. I just want my refund of £6.99 as I only wanted to watch the one game and looking ahead Newcastle aren't on Sky again this season.
20-04-2016 19:43
I'm still having issues with this on the Roku box. When I load NowTV the Sky Sports section cannot be accessed and if I try to access it, the app shuts and I can't reopen it as it automatically goes back to the section which I last tried to access (Sky Sports in this case) and closes again. Rinse and repeat. The only temp fix I found was to uninstall the app and re-install which let me watch other content in the entertainment section, but I am still unable to access anything in the Sky Sports section and I still have a few days remaining on that pass. The little > character beside Sky Sports in the menu is even gone.
What is the issue here and when will it be fixed? I've had this issue for 24 hours now.
20-04-2016 20:08
@Anonymous User
why are you asking me if its over, "now tv" (you) have declared it over and service back to normal, this is not the point though, we are all waiting to see how you deal with it collectively. As someone pointed out, you seem to have give passess to some people of varying different lenghs and not to others, there needs to be a collective approach to whats given to all, as we have all recieved a loss of service. Who knows what the obudsman services would make of that sort of agreement?
p.s. I contacted support to see " whats what" and got the fob off of. We will contcat you be email was used, case:01225468. If you want to do somethings useful @rob-t, you can find out why no one has contcated me yet?