wronng password

[Auvers]

i have just got my new hub2 the password that was given is not correct.

yes i tried 

*as written on card/hub2

*all caps 

*all lower case 

*changing S - 8 for miss prints 

i have used manual controls to connect but how would i change the password for the box?

why have i been sent the wrong password?

why does my password i have been given appear to be explicit? 

[gavs82008]

@Auvers 

Have you tried lower case L as upper case 'i' looks identical to 'I'?

[Auvers]

@gavs82008 yep you got it in one, it was a cap i written as an l TY boss

[RoyB · Accepted solution]

@Auvers 

The password is very likely mixed case, so all caps and all lower likely won’t work.

To change the password, follow the fine Help :-

https://help.nowtv.com/article/how-do-i-change-or-reset-my-wi-fi-password

Maybe the sticker is wrong, or maybe the hub has had its password changed?

A Factory Reset would resolve this.

When you say your password is explicit, do you mean it contains a swearword? Passwords are generated at random, but we might hope the unfortunate ones would get weeded out.