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mike2
Advocate

‎17-05-2023 19:51

cant access anything

every time I  try to access something on the site such as my broadband buddy, its coming up with an error message that reads, something wasn't quite right please try again. 

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5 REPLIES 5
gavs82008
Legend 5
Legend 5

‎17-05-2023 20:42

@mike2 

Have you tried changing your broadband buddy settings?

https://help.nowtv.com/article/set-up-and-manage-broadband-buddy

FYI that I do not work for NOW, just a NOW customer trying to help
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mike2
Advocate

‎17-05-2023 20:48

In response to gavs82008's comment

yeah it wont even let me on the settings to change anything.

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mike2
Advocate

‎17-05-2023 20:48

In response to gavs82008's comment

and yes i know thanks for helping i appreciate it

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RoyB
Legend

‎17-05-2023 22:18

In response to mike2's comment

@mike2 

You are logged in when you try it?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Jayach
Elite 3

‎18-05-2023 2:24

Could you try using a different browser.

0