16-01-2024 17:38
The broadband is down and not working!! I have uni work to finish, when can we expect it back?
16-01-2024 18:22
@JamesP mine too, been down since 4 and I wfh. Where do you live?
17-01-2024 8:17
@JamesP @Adam
No chance of staff telling you on here. See this link.https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.https://help.nowtv.com/service-status
You need to call the broadband team. See link for number.https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Also when you report it and only when you report it you’ll no doubt be in line for compensation.https://help.nowtv.com/article/auto-compensation
