auto compensation

[Mary18]

Hi what do i need to do to get auto compensation - i went a week without broadband - telephoned today and was offered £5 - had ongoing issues with misinformation from call centre - very poor service 

[gavs82008]

@Mary18 

Have a nosy at this. 

https://help.nowtv.com/article/auto-compensation

[Mary18]

##- thank you 

Please type your reply above this line -##

[Mary18]

each time i call Now they say they do not offer £9.33 a day compensation - has anyone ever been compensated 

[RoyB]

@Mary18 

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@Mary18 wrote:

each time i call Now they say they do not offer £9.33 a day compensation - has anyone ever been compensated 

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That’s unlikely, as if they didn’t pay it, people could report them to Ofcom, and Now would then be in hot water.

Next time they try to sell you this bill of goods, ask them to define ‘statutory’ and ‘compliance’.

But do be aware that the clock on this only starts ticking from the moment you inform them of the outage or delay; you can’t just call up after a week without broadband and expect £50 or so.

[Mary18]

I think I will have to go to ofcom - ihave phoned several times about this - no one in the call centre is aware of it

[RoyB]

@Mary18 

Point them to the Help article that @gavs82008 linked to, and say “Physician, heal thyself!” 😛

[Mary18]

have sent in another complaint today - already tried call centre - will update