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Anonymous User
Not applicable

Will now tv move a master socket?

Our master socket enters in to what is about to become our toddlers bedroom and we want it moved downstairs. Will now tv provide this service with a new broadband package?

Legend 5
Legend 5

Hi @Anonymous User 


Extremely unlikely, where NowTV will detect your telephone line on their BT checker system and will identify that the line is already live with an active BT telephone socket.


I am assuming NowTV will just provide you a Hub Router for a self install, where you may have to employ a telephone contractor yourself to move the BT master socket to a different location in your home.


Your best option is to pop over to live chat and ask the question there, where you will get an official answer from NowTV themselves.


Here's a link to live chat, click on the small blue arrow directly underneath How to Get in Touch to reveal the live chat button on your screen to click on. 


@schnapps @Anonymous User 

To my understanding, only BT Openreach can move a master socket, but you cant ask them directly to do this, you have to put the request in via your ISP, in this case probably as part of the install of NowTV Broadband (even if this is all they have to come to your property to physically do).


Anybody non-Openreach moves it, all bets are off.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Legend 5
Legend 5

Hi @RoyB 


That's a valid point about moving or tampering with the BT Master phone socket 👍.