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Anonymous User
Not applicable

Sky go with now TV broadband

I have now TV broadband with my android phone . I cannot use sky go to watch sky sports  I get a message saying to enjoy this service you need an active WiFi connection . But I can watch it using my data. It is not my phone as I can watch sky go on my tablet through the same WiFi


@Anonymous User 


But doesn’t that exactly prove that it is your phone - or at least how SkyGo responds to your phone?


If it was a NowTV Broadband problem, you wouldn’t be able to get it on your tablet either.


Is there a way you can turn the mobile data side of the phone off, and just try again with the WiFi alone?



Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.