14-11-2019 21:10
I have a new broadband service, and i’m having trouble connecting to WiFi.
Keeps saying incorrect WiFi password. But I have already connect three devices with the same password (now tv default router password).
Can’t be an incorrect password or mistype, as some devices are already connected with exactly same password.
Any advice or help with this would be very much appreciated. Thanks.
15-11-2019 8:34
@Anonymous User
What device are you trying to connect to? Could be an issue on the device than the router?
For a peace of mind follow the link to contact support for broadband and hopefully they can help sort you out.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
15-11-2019 13:32
I have both a printer and tablet I can’t connect to. I have successfully connected to mobile and tv with the same password,
15-11-2019 20:22
I'm having the same problem and was told that the problem is with my device - the printer -not connecting to my laptop and I should contact Canon. Did you find a way to introduce devices to this otherwise easy to connect cheap broadband service?
15-11-2019 22:01
@Anonymous UserI contacted NOW TV help chat via https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 and was given an admin username and password to enter Wi-Fi settings and change my Wi-Fi password.
I've not actually tried it yet, so don't know if it works. But I suggest you contact them at https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
16-11-2019 6:01
I tried them but was told that as the problem was with laptop and
printer, I should contact manufacturer for help. Did that and Canon
basically sent instructions for pressing buttons on printer and access
(reset) on back of NowTV box. Still nothing, I shall wait for my niece
to arrive and hope she can fathom problem. Printer printed out some data
okay.
Appreciate your interest, thank you.
16-11-2019 12:35 - edited 16-11-2019 12:37
@Anonymous UserThe problem can't be with the devices as the devices were working just fine on the old Wi-Fi. I have only been with NOW TV for a week, and the problem has only been since switching to them. So it's obviously something to do with their connections. If they are saying it's your device they are either lying to you, or they simple don't know what the problem is.
@RoyBI did manage to connect via wps, thank you.
@schnappsI will try this now, thank you.
16-11-2019 9:26
@Anonymous User @Anonymous User @gavs82008
When my iPad falls out with my router, which it does from time to time, it tells me ’incorrect password’. Even though the password is embedded in the iPad details, and hasn't been changed on either device.
A serious power cycle of the iPad usually brings it back, and it then connects quite happily, with the password that was ‘wrong’ five minutes earlier.
If that doesn’t do it, I power cycle the router, which generally works.
So I don’t know if the iPad garbles sending the password, or if the router replies with some arcane error status which the iPad interprets as incorrect password, or what.
But the point is that the password is fine, really, but one or both of the affected devices need a reboot.
Printers can be a bit of a nightmare though, unless they have one of those mini-displays you can configure them on. We have one with such a display, easy to configure; but with the other one, it’s either WPS (which I expect is what Canon were describing) or make a wifi DIRECT connection to the printer, configure it that way, and hope it works when you go back to the router WiFi.
16-11-2019 11:02 - edited 16-11-2019 11:04
Hi @Anonymous User @Anonymous User
I doubt this will have any relevance, but have you tried to rename the SSID 2.4ghz & 5ghz wifi frequency bands on your NowTV Hub Router (assuming you are using the Hub 2) ?
Here's the instructions if you want to give it a go if you haven't tried it already.
Then once you have logged out try connecting to both SSID names on your network with the devices that won't currently work (start with the 2.4ghz wifi band first).