03-03-2020 13:45
Supposed to be getting Super Fibre
Download speed:
Your minimum download speed is guaranteed, and if we don’t stick to it, you can leave without a charge!
Estimated 65.3-74.5 Mbps
Guaranteed 60.3 Mbps
Upload speed:
Estimated 18.1-19.0 Mbps
but my average has been 8 download and 3 upload.
Do Now provide a booster to help the signal? if we have 2 or more devices connected to the wi-fi then it buffers, the Now TV stick stops and the kids moan!!
any help would be appreciated
03-03-2020 15:46
@Anonymous User wrote:
Supposed to be getting Super Fibre
Download speed:
Your minimum download speed is guaranteed, and if we don’t stick to it, you can leave without a charge!
Estimated 65.3-74.5 Mbps
Guaranteed 60.3 Mbps
Upload speed:
Estimated 18.1-19.0 Mbps
but my average has been 8 download and 3 upload.
Do Now provide a booster to help the signal? if we have 2 or more devices connected to the wi-fi then it buffers, the Now TV stick stops and the kids moan!!
any help would be appreciated
Hi @Anonymous User I'll send you the number for our tech team in a Private Message. Sounds like you may have a fault or need a little bit of troubleshooting. Thanks
20-03-2020 19:23
there was a problem with the internet connection, however the wifi signal in my property still is rubbish, it was suggested I buy a booster and was offered £15 off my next bill to cover the cost of this, but I can't find a dual band booster for this price!
Now Tv should provide the equipment required to ensure the service that they are offering does what it is supposed to.
25-03-2020 9:06
The latest response from NOw TV is to offer me £15 to buy a wifi booster, I found a suitable one for £30 on offer.
I have also been told that the broadband guarantee only means that it is the line speed they guarantee, it doesn't matter about the wi-fi connectivity, if your property won't connect to the wi-fi to devices then you should connect it via ethernet cables!!
Not happy, not had what I am paying for from day 1
grrrr!!