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Donna239
Advocate

Router and Xbox

My sons Xbox was fine for a long time on the wireless network. I believe there may have been an update at some point and now it won't connect to wireless. We currently have a wire plugged in and it works fine, just not on wireless. 

Any suggestions? Does my router need to be updated? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Donna239 

Try a factory reset to the router.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help