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PoppyCharl
Advocate

Broadband outage in SW London since 15:00

Hi all,

Is anyone else being effected by an outage in SW London, more specifically in the Putney area? We have lost all internet since 15:00 today and have had no updates. 

Many thanks,

Poppy

1 REPLY 1
gavs82008
Legend 5
Legend 5

@PoppyCharl 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help