30-05-2023 22:29
Hi all,
Is anyone else being effected by an outage in SW London, more specifically in the Putney area? We have lost all internet since 15:00 today and have had no updates.
Many thanks,
Poppy
31-05-2023 7:49
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status