Since moving into a new home and setting up with NOW for broadband I am experiencing frequent loss of connection.
Usually happens a couple of times a day, where the router will go offline (not power off, just lose internet connection). Most times it comes back in a couple of minutes and fixes itself but given work from home this is extremely disruptive!
How can I submit this info to be investigated by NOW as it seems to be a line-related problem. The router has been factory reset multiple times during these loss of connection events and doesn't seem to help resolve the issue.
Give us a call on 08007591213to speak directly to a NOW advisor.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.