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achilleasatha
Advocate
‎14-01-2022 15:57

Recurring broadband issues

Hi,

 

Since moving into a new home and setting up with NOW for broadband I am experiencing frequent loss of connection.

 

Usually happens a couple of times a day, where the router will go offline (not power off, just lose internet connection). Most times it comes back in a couple of minutes and fixes itself but given work from home this is extremely disruptive!

 

How can I submit this info to be investigated by NOW as it seems to be a line-related problem. The router has been factory reset multiple times during these loss of connection events and doesn't seem to help resolve the issue. 

 

Thanks!

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1 Reply
gavs82008
Legend 5
Legend 5
‎14-01-2022 16:04

@achilleasatha 

Assuming you’ve been with NOW longer than 10 days I would suggest to call the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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