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Rach02
Advocate

‎30-08-2021 13:34

Problem with hub

It says on my account that my broadband is up and running so I can now set up my hub. I did this and it says they can't detect my hub. Why would they show my bill saying they will take the money for my broadband in September if they can't detect my hub? I was meant to go live on the 10th Aug, they are not communicating with me at all. I've phoned them but all they say is they will get someone contact me. No one does. So frustrating how they get away with this terrible service. 

 

 

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1 REPLY 1
RoyB
Legend

‎30-08-2021 22:47

@Rach02 

 

We’re just customer here, like you, so there isn’t much we can do to help, except give you this number for Now Broadband on which you can call them and discuss your issue:-

 

0800 759 1213

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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