I'm looking for advice from NOW broadband team or anyone who's experienced similar issues with delays to service setup. Mine was booked at the start of November, every week since then I've received another update saying it's been delayed for another 7-10 days, with no explanation as to why or when the issue is likely to be solved.
I work remotely, and have had to use my hotspot for the last 2 months which has cost me in excess of £400, plus the internet is slow and I can't do my usual calls very well, it's just causing me a lot of problems at work and I need to get it sorted.
I've spoken to countless members of the Now broadband team, who always say the same thing i.e. they don't know anything else, they'll ask Openreach for an update, and that's all they can do. But a couple of weeks ago I spoke to a guy who assured me that the delay was "in its final stages" and my broadband would be up and running "within a few days". Well, that was 12 days ago and I'm still receiving the weekly delay updates.
I just need to know what to do at this point, it's getting so ridiculous and cost me so much money that I no longer know what else to do. Any advice appreciated.
