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No phone line.

Transferred over a few days ago BB+ calls.  Home phone didn't transfer over and got some other one.  NOW said it would take 24-48hrs to iron out.  Didn't happen.  Rang back and NOW said they would send Open Reach - call booked by them. And then last night got some weird texts from open reach insisting I text them the precise word "CONFIRM" which just sounded like I was agreeing to pay them in some very small print/whispering...  Now I don't have any phone line at all.  Good grief.  

The NOW auto hold system said send us a photo of your set up and call us back.  Can't find the link to upload the photo.. Has anyone got it - ta.