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Shell15048
Advocate

‎24-05-2024 5:09

No phone line at property

I’ve recently purchased a chalet and instructed Now to install broadband. Engineer came out switched it on at the outside box and left. There’s no phone line to the property. The engineer came back out to confirm this. Is there a way I can contact Now to install a phone line without having to pay the extortionate call charges? 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎24-05-2024 8:58

@Shell15048 

The call centre is free of charge on mobiles. Use the 'How to get in touch' drop down when signed in for the info.
 https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎24-05-2024 9:53

@Shell15048 

If you have no broadband in the property, then the job isn’t finished. Have you got broadband in the property?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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