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LEONA1
Advocate

No phone line

Broadband outage.  No phone line..Anyone else?

4 REPLIES 4
RoyB
Legend

@LEONA1 

No UK-wide internet outage is currently reported.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@LEONA1 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

FYI that I do not work for NOW, just a NOW customer trying to help
AnitaP
Newbie

Also down for me, since 6:30pm yesterday

gavs82008
Legend 5
Legend 5

@AnitaP 

Have you reported it with staff as per my post?

FYI that I do not work for NOW, just a NOW customer trying to help