Broadband

[Craig12]

Broadband will not work tryed all night 

[chilli2]

Why won't it work?

If you tried all night, is it working now?

Has it ever worked/is it a new installation?

Are you using the Now hub2 router as supplied by Now, if so what lights can you see on the front?

Can you hear a dial tone on the phone that plugs into the mastersocket ( often called a landline phone)?

[gavs82008]

@Craig12 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1