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No connection downstairs to NOW broadband. 

I am in a 3 storey cottage and WiFi great on middle and top level. No connection on downstairs level so having to use DATA all the time. 

Any suggestions gratefully received 

Champion 2

You may be able to tweak your wireless settings a bit, have a look at this help page especially Step 4: 

Otherwise, consider WiFi extenders. 




Which floor is the router on? Hopefully not the second floor.

Your best option may be to get a pre-owned Sky SR203 router off eBay, a zero-configuration replacement for the Now router, but with much better range.

Otherwise, I would recommend one of these:-

which has the advantage that no matter how far the area you want to serve is from the router, you can place the WiFi end right in the middle of it, just as long as both PLAs are on the same mains circuit.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.