Landline number not retained when changing broadband service

[kr1878]

I started a changeover from NOW to Virgin Media (broadband and landline) but there was a problem with the VM installation so I reverted back to NOW. When my landline and broadband was re-established this week the  landline number has changed. When I contacted NOW customer service I was told that I have lost my original number of 14 years and can't get it back? Can anyone advise?

Ken

[gavs82008]

@kr1878 

Preserve with broadband support is all I can suggest. 

[kr1878]

I did and the customer service person hung up on me!! I have sent a complaint.. no response.. is there a number or email where I might get a response?

Ken

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[gavs82008]

@kr1878 

Not sure if this is the number you're trying to call. See the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

The email address below.
customer services @ now tv . com (ensure no spaces)

Below the complaints code of practice where you can take things further.
NOW Complaints Code of Practice

[kr1878]

Thanks for the help 😃

[Jayach]

Did you lose your Now service for a while? It sounds like you have started a new account, and your old number was ported to Virgin, so it would need to be ported back, but good luck getting that done.

Number porting, in this age of VoIP services, has become an absolute nightmare.