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Sabrina86
Advocate

How to change broadband plan

Hi, my broadband plan was £23 per month unknown to me it went up two months ago to £46 how do I now change it to a more cheaper plan? I am a disabled single mother financially struggling is an understatement x

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Sabrina86 

Sounds like the discounted rate came to an end, granted you should have been given an email about the contract coming to an end. 

To get it sorted you need to call the broadband team. No broadband staff have ever came on the forum in my entire time of using it.

Make sure to be signed in to get the number to call. 
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Sabrina86 

Sounds like the discounted rate came to an end, granted you should have been given an email about the contract coming to an end. 

To get it sorted you need to call the broadband team. No broadband staff have ever came on the forum in my entire time of using it.

Make sure to be signed in to get the number to call. 
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

FYI that I do not work for NOW, just a NOW customer trying to help
jim1
Advocate

ive had the same... i phoned up to cancel... got told on the phone its cancelled... get home and find its renewed 

 

gavs82008
Legend 5
Legend 5

@jim1 

See your thread that you created for a couple of replies.

https://community.nowtv.com/t5/Account-and-Billing-Broadband/liars/td-p/617051

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3


@Sabrina86 wrote:

I am a disabled single mother financially struggling is an understatement x


If you are on any form of benefits, you may be entitled to a social tariff.

Most ISP's provide them, and you do not need to stick with your current ISP.

Social tariffs: Cheaper broadband and phone packages - Ofcom

chilli2
Elite

From what i know not many people are aware of the heavily discounted  "social" tarrifs, and this needs highlighting

 there is another guide here : https://www.ispreview.co.uk/index.php/2022/08/a-quick-guide-to-uk-social-tariffs-getting-broadband-f...