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Johnat102
Advocate

‎20-09-2023 1:01

Internet outage in London

I have had no internet since 10:30pm in South-East London. I work nights so this is the middle of my working shift. I am having to use my phone as a hotspot. There is zero information on this site. All I get is a big red "Sorry, we can't fix your issue online". This is the 4th time Now has dropped my internet, but in the past it was back within 2 hours, and the website at least recognised there was an issue. This time there is nothing. Are your technicians asleep on the job? Wake up! I will move to another provider ASAP

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4 REPLIES 4
Ivisor
Regular Poster

‎20-09-2023 1:07

If you use Windows, go to:

Settings > Network & Internet > Change Adapter Settings.
Then right-click a connection and select Properties > IPv4 > Properties.
Finally,select [*] Use the following DNS server address
And input there 8.8.8.8.
Ok > Ok

Try to connect

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Baldrico
Advocate

‎20-09-2023 1:08

Having the same issues Fife Scotland

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gavs82008
Legend 5
Legend 5

‎20-09-2023 8:51

@Johnat102 @Baldrico 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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