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Anonymous User
Not applicable

‎27-08-2021 17:58

Initial set up of Smart TV and now app not installing

Trying to set up my LG smart TV 

I have free view channels through the Ariel but when I try to use Now tv I get the message application did not install try again 

 

any ideas 

Thanks 

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎27-08-2021 18:22

Hi @Anonymous User 

 

Have you tried deleting the NOW App, then download a fresh version, then unplug the power to the television if the App has fully loaded, give it say 2 minutes then power back up the television.

 

Whilst the television is unplugged i would be also inclined to reboot your Router has well.

 

Sorry can't help much, because i don't own an LG Web OS smart TV.

0
schnapps
Legend 5
Legend 5

‎27-08-2021 18:31

In response to schnapps's comment

Hi @Anonymous User 

 

Another thing you could try is the suggestion in this linked thread below, though it might not be applicable to you because it mentions Error Code PL-0

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/LG-TV-Error-Code-PL-0/m-p/554985 

 

You could also possibly try a factory reset and start from scratch again.

 

Also if using a VPN, try temporary disabling it.

 

 

0